After countless hours doing the steps TomTom support asked me to do trying to fix the glitch (they are convinced it is software), my unit is still unusable. See for yourself. Don’t but a TomTom. 1) Soft reset 2) Download Updates 3) Download and use “Clear Flash Tool” 4) Delete and reinstall the application 5) Hard reset 6) Quick GPS fix (download this every 7 days to help it find the satellites) 7) Format the unit (a few more hours)